Terms of trade / GDPR

Filupa.dk Terms of Sale and Delivery


The following conditions apply to all purchases of goods that you make on Filupa.dk All information (including these terms) on the website, and in connection with the placing of the order is in Danish, and the agreement is entered into in Danish. These conditions are accepted in connection with the placing of orders, and they will also be available on Filupa.dk


2.1 Order Procedure
Immediately before final confirmation of the order, you will see on the website the total price for ordered goods and shipping costs as well as any. other fees / costs, and you will before the final submission of the order have the opportunity to correct any. error.

After your confirmation of the order, you will via your provided e-mail address immediately after receive an e-mail with an order confirmation with your confirmed information and order number.

You are encouraged to review the confirmation and notify Filupa.dk if, in your opinion, the order confirmation does not match the order placed. You are encouraged to save and possibly. print the order confirmation.

The order will be stored by Filupa.dk

A final agreement between you and Filupa.dk is considered entered into when Filupa.dk has confirmed the order, however, the reservation in section 7.2 still applies. Filupa.dk k will, however, notify you as soon as possible if a reservation, e.g. that the item is sold out is claimed.

You are responsible and bear the risk that the information entered about you is correct, as Filupa.dk does not subsequently validate or check this information.

2.2 Order Confirmation and Invoice
Immediately after receiving your order, Filupa.dk will send you an order confirmation per. e-mail.


3.1 Prices and currency
The current price is the one that on the day of the order is stated on the website next to the item in question. The item is settled in DKK, and all prices, taxes and costs are stated in DKK. on the website and the order confirmation.
All prices quoted are incl. taxes and VAT. Reservations are made for errors and omissions regarding. price as well as sold out items.
On account statements, withdrawals will appear as HABC

3.2 Delivery costs
Delivery prices are stated for delivery in Denmark. Delivery and shipping abroad - contact Filupa.dk

3.3 Payment by debit card
Payment can only be made with the recognized payment cards that appear on the website in connection with the execution of your payment. The amount will not be deducted from your account until the item has been shipped. You can pay with Dankort in OnePay's payment window. In addition, we accept VISA, MasterCard if the payment method

Payments on Filupa.dk are handled by NETS
Payment solution is based on the [SSL standard], which means that the information provided in connection with the payment transaction is protected by encryption. Card and account information is forwarded encrypted for redemption and validation and the information is neither registered nor otherwise stored by Filupa.dk


4.1 Place of delivery and manner
Danish delivery takes place at your stated address. all parcels are sent by GLS parcel post.

Delivery in Sweden and Norway takes place at your stated address. all packages are sent by TNT.

NB: All goods to Norway (outside the EU) are sent without VAT

4.2 Delivery time
You will receive an e-mail when your order is sent from Filupa.dk - usually within 1-3 working days spc item by appointment.

If the shipment of the ordered goods is delayed, Filupa.dk will notify you of your stated e-mail address as soon as possible.

4.3 Delivery prices

All orders under DKK 99 in DK are delivered to 29 DKK


5.1 14 days right of withdrawal
Filupa.dk provides a 14-day cancellation right from the day you receive your goods. The buyer can choose to get the money back or exchange for another item.

If the buyer wants to exchange for another item, please contact the buyer on our support email: info@filupa.dk NB: It is not possible to return the item without prior agreement.

The item must be returned in original packaging and the same condition and quantity as it was received in. The buyer bears the costs associated with returning items

You bear the risk that the returned item is properly packaged. You are therefore encouraged to store the packaging until you are sure that you want to keep the item.

5.2 Return
Items returned should be accompanied by either an order confirmation, invoice or similar documentation in original or copy, indicating your bank account to which the purchase price can be transferred.

You bear the shipping costs in connection with the return of the item to Filupa.dk

The amount you paid for the item in question excluding delivery costs will be refunded after the item is returned. The amount is returned immediately after Filupa.dk has received the item back and has had the opportunity to check the item, which as a starting point will take place no later than 8 days after receipt of the item.

5.3 Return address
Inquiries regarding the right of withdrawal or return of goods can be made at the following address and contact information:

Ørstedsvej 14A
8600 Silkeborg
CVR no. 35475796

E-mail: info@filupa.com

5.4 Right of complaint

Filupa.dk guarantees that the goods you order are error-free upon delivery. When you shop at Filupa.dk, you naturally have a 24 month right to make a complaint. This means that you can either get your money back or a reduction in the price, depending on the specific situation. This requires that the complaint is justified and has not arisen as a result of incorrect use of the product or other damaging behavior. Complaints must be made within a reasonable time after you have discovered the defect in the item.


6.1 Processing of personal data

We value your privacy and want you to understand the choices and control you have over your information at Filupa.dk. To help explain these choices and provide you with the assurance of our Terms of Use Privacy Policy.

These changes will take effect for existing users of our services on December 1, 2020.
We encourage you to review the updated terms of sale / personal data regulation.
Here are some highlights of what's changing:

Transparency: We have provided additional information about the information we collect and how we use this information. We have also explained your choices and the control you have over your information.

GDPR: New EU data protection legislation enters into force on 25 May 2018
(General Data Protection Regulation (GDPR)) in force. The GDPR gives individuals in the EU greater control over how their data is used, and imposes certain obligations on companies that process information from these individuals. We have updated our privacy policy to take into account the new requirements of the GDPR.

Functionality: Depending on your location, we may allow you to request the deletion of your personal information.

By continuing to use our services on May 23, 2018, you acknowledge our updated privacy policy and accept the remainder of the updated terms of sale. You are welcome to contact Filupa.dk if you have any questions.

Filupa.dk is subject to the Danish Personal Data Act and any processing of personal data takes place in compliance with the Personal Data Act. Filupa.dk is, cf. the Personal Data Act, to be regarded as the data controller for the information registered about you and visitors to Filupa.dk

No personal information registered by Filupa.dk will at any time be transferred, sold or made available to third parties, except for disclosure necessary to fulfill the agreement, eg disclosure of information to freight company etc. All information is stored securely , and are only available to trusted employees at Filupa.dk

The website uses cookies to control the contents of the shopping cart and other functionalities. A cookie is the term for a file that is stored on your PC.

The website also uses cookies for log statistics. By log statistics is meant that a statistics system collects anonymous information, which can give a statistical picture of how many visitors the website has had from which website the visitor comes from, where they come from (online advertising campaigns, banner ads, links, etc.), how many pages and which are opened on the website, as well as from which pages / subpages the website is left, etc. Cookies are only used for the purpose of optimizing the website and its functionalities, and thereby make the shopping experience as easy and user-friendly as possible, as well as to measure the effectiveness of marketing initiatives (advertising campaigns, etc.).

When purchasing on the website, Filupa.dk requests your name, address, telephone number, e-mail address and payment card number, which are necessary to execute the order and which are used exclusively for processing the order.

In addition, your IP address is registered, from which any purchases are made. The information is usually not used, but can be used in a possible police investigation. All false orders are reported to the police!

6.2 Newsletter
You can optionally have your e-mail address included on a mailing list at Filupa.dk so that you regularly receive news, offers and other information from Filupa.dk. This service can be registered and unsubscribed from the website at any time and at no cost.

6.3 Right of access and objection regarding personal data
You can contact Filupa.dk, cf. the information stated in point 10 below, if information is required about which data has been registered and processed about you. On the basis of any Objections are made by Filupa.dk deletion and / or correction to the extent desired by you, provided that this will not prevent the fulfillment of a purchase agreement or be a violation of the law.

6.4 Marketing
Information about you - name, address, e-mail, etc. - is only used by Filupa.dk to fulfill your order and inform you if unforeseen problems with delivery should arise.


7.1 Contact Filupa.dk
Questions regarding delivery and payment, etc. can be done by email: info@filupa.dk

7.2 Subject to printing errors etc.
Filupa.dk reserves the right to print and image errors, price, measurements, sold-out goods, VAT and tax changes as well as delayed or defective delivery as a result of force majeure events.

7.3 Invalidity
Should any part of these Terms be held to be unlawful and invalid and thus unenforceable, this shall not affect the validity and enforceability of the remainder of the Terms.


Ørstedsvej 14A
8600 Silkeborg

CVR no. 35475796
Email: info@filupa.dk