Refund policy

RIGHT OF WITHDRAWAL / WARRANTY

5.1 14 days right of withdrawal
Filupa.dk provides a 14-day cancellation right from the day you receive your goods. The buyer can choose to get the money back or exchange for another item.

If the buyer wants to exchange for another item, please contact the buyer on our support email: info@filupa.dk NB: It is not possible to return the item without prior agreement.

The item must be returned in original packaging and the same condition and quantity as it was received in. The buyer bears the costs associated with returning items

You bear the risk that the returned item is properly packaged. You are therefore encouraged to store the packaging until you are sure that you want to keep the item.

5.2 Return
Items returned should be accompanied by either an order confirmation, invoice or similar documentation in original or copy, indicating your bank account to which the purchase price can be transferred.

You bear the shipping costs in connection with the return of the item to Filupa.dk

The amount you paid for the item in question excluding delivery costs will be refunded after the item is returned. The amount is returned immediately after Filupa.dk has received the item back and has had the opportunity to check the item, which as a starting point will take place no later than 8 days after receipt of the item.

5.3 Return address
Inquiries regarding the right of withdrawal or return of goods can be made at the following address and contact information:

HAIR AND BODY CARE NORDIC ApS
Ørstedsvej 14A
8600 Silkeborg
Denmark
CVR no. 35475796

E-mail: info@filupa.com

5.4 Right of complaint

Filupa.dk guarantees that the goods you order are error-free upon delivery. When you shop at Filupa.dk, you naturally have a 24 month right to make a complaint. This means that you can either get your money back or a reduction in the price, depending on the specific situation. This requires that the complaint is justified and has not arisen as a result of incorrect use of the product or other damaging behavior. Complaints must be made within a reasonable time after you have discovered the defect in the item.